Privacy Policy

At EZ VIP Limo Chicago, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

When you book a ride or interact with our website, we may collect:

• Full name
• Phone number and email address
• Pickup and drop-off locations
• Flight or trip details
• Payment and billing information
• Any additional information you provide through forms or inquiries

2. How We Use Your Information

We use your information to:

• Process and confirm your bookings
• Provide transportation and dispatch services
• Communicate important updates about your ride
• Improve customer service and website experience
• Process payments securely
• Comply with legal obligations

3. Data Security

We take reasonable steps to protect your personal information using secure systems and technologies. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data only when necessary:

• With independent service providers to fulfill your booking
• With payment processors for transaction purposes
• When required by law or legal authorities

5. Cookies & Tracking

Our website may use cookies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You may disable cookies in your browser settings if you choose.

6. Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

Important Notice (Dispatch Service Disclaimer)

EZ VIP Limo Chicago operates as a dispatch service only. We connect customers with independent owner-operators who provide transportation services using their own vehicles, equipment, and insurance policies.

• All vehicles and chauffeurs are independently owned and operated
• Each owner-operator is responsible for maintaining their own insurance coverage, which is currently required to meet at least $300,000 per policy, in accordance with State of Illinois requirements
• EZ VIP Limo Chicago is not a transportation carrier and does not own, operate, or control the vehicles used in providing transportation services
• We are not liable for the actions, conduct, negligence, or performance of any independent owner-operators who accept dispatch requests through our service

By using our services, you acknowledge and agree that all transportation services are provided by independent third parties, and EZ VIP Limo Chicago shall not be held responsible for any incidents, damages, delays, or losses arising from such services.

7. Changes to This Policy

We may update this Privacy Policy and Disclaimer from time to time. Any changes will be posted on this page with the updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy or our Disclaimer, please contact us through our website or customer support.